We make use of reliable courier services.

Standard boxes will be delivered at the provided address between 1-2 working days across Dubai or as scheduled. Order received before 11:00am could have same-day delivery.

Currently Sweetheart Gifts Co. only deliveries within Dubai city limits.

Please note that weekends and public holidays might change delivery times.

*Please note that our customized boxes would require at least 7 days after the final confirmation of the product to be manufactured to order. Scheduled delivery will only be possible after the above mentioned 7-day window.

Sweetheart Gifts Co makes use of an external courier provider. Because of this, we are unable to guarantee delivery on a specific date, but we will try our utmost best to deliver the gift as close as possible to the requested date. Remember to take our delivery times into consideration when placing an order.

Unfortunately, we do not offer parcel tracking services at this point in time but will be looking into this in the near future.

For delivery enquiries you can contact us at hello@sweetheartgitfsco.com

At this time, we do not ship internationally. Hopefully we can add this feature in the future. 

If you are interested in collaborating with Sweetheart Gifts Co., please email us at hello@sweetheartgitfsco.com we would love to hear more about your products. Alternatively, you can click here.

You can reach us via email at hello@sweetheartgitfsco.com

STRIPE payment gateway gives you the opportunity to make an EFT payment. Please make use of this service at check out if you would like to pay via EFT.

For your convenience, all our item prices are listed on our online shop.

Return and Refund Policy

Last updated: August 24, 2022

Thank you for choosing Sweetheart Gifts Co. as your perfect gift.

Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:

● The Goods were purchased in the last 7 days
● The Goods are in the undamaged in original packaging and materials

The following Goods cannot be returned:

● The supply of Goods made to Your specifications or clearly personalized or customized.
● The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
● The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
● The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

Sweetheart Gifts Co. has sole discretion and reserves the right to refuse returns of any goods that does not meet the above criteria.

Sweetheart Gifts Co. does not allow cash refunds, but products can be exchanged if the above criteria are met. Unfortunately, goods on sale cannot be returned or refunded. 

Once we have inspected the returned products we will, according to your preference:

● replace the product (if available); or
● issue a refund voucher for the purchase price of the product

Returning of incorrect goods delivered
Should we accidentally deliver the wrong product to you, or your order is missing any items:
● Please do not remove the product from its original packaging or any of the stickers or labels.
● Notify us immediately and share with us a photo of the incomplete product and we will collect the product from you at no charge and deliver the correct item / items as soon as possible.

Returning of damaged goods
If your goods arrived damaged, please notify us within 24 hours after delivery by emailing us at hello@sweetheartgiftsco.com. 

We will require the following information to assess where in the delivery process the damage may have occurred:

● photograph of the outer box (including whether it has a Fragile sticker or not);
● photograph of the inside of the box, including the inner packaging; and
● photograph of the damaged item(s).

If necessary, we will arrange collection of the product from you at no charge. Once we have inspected the product or photographs and validated your return (if needed), we will, according to your preference:

● replace the product (if available); or
● issue a refund voucher for the purchase price of the product or

How to return Goods
The purchaser/ receiver will be responsible for the cost and risk of returning the Goods to Sweetheart Gifts Co. except where stated differently. 

Delivery address will be communicated when enquiries are raised via email.

Sweetheart Gifts Co. cannot be held responsible for Goods damaged or lost in return shipment. Sweetheart Gifts Co. are unable to process returns / replacements without actual receipt of the goods returned or proof of received return delivery.

If you have any questions about our Returns and Refunds Policy, please contact us at hello@sweetheartgiftsco.com

Clothing and Accessories Return policy

• Client can return clothing items within 7 days of receiving their item. No return/exchange/credit is valid after this period.
• Unfortunately, no sale items can be returned, exchanged, or credited.
• Item/s should be in its original condition, unworn, unwashed, and unstained.
• For hygienic purposes, Bodysuits/Underwear/Hair Accessories cannot be returned, exchanged, or credited. Please be sure to choose the correct size/item. If you are unsure, please don’t hesitate to contact us.
• Client will have to cover the cost of return postage. Our team will be able to help arrange collection and the amount will be debited from store credit.
• Once the item is received in the recommended condition, store credit will be emailed to the client via coupon code to use with the next order.
• Store credit/ refund will be equal to the amount of the item returned minus any postage cost.
• Postage/Courier costs cannot be returned/refunded/credited.
• Please note that by completing a purchase on www.sweetheartgiftsco.com  you agree and confirm to the above conditions with regards to exchanges/returning of clothing and accessory items

Please contact us at hello@sweetheartgiftsco.com  if you wish to place a return.

Any changes in an address can be directed to hello@sweetheartgiftsco.com, but should be communicated at least 24 hours prior to delivery. If this is not the case additional delivery fees will be applicable.

Kindly note that Sweetheart Gifts Co. does not sell empty boxes. You are required to order at least one item with each box that you order, excluding the cards.